Accend Networks San Francisco Bay Area Full Service IT Consulting Company


Managed Service Provider

The Challenge

  • Naprotek was not pleased with their current IT provider and was looking for a local IT/Managed Service Provider to help them with local Helpdesk support for their two locations with a total of 200 users. The locations were less than 3 miles apart.
  • Naprotek was looking for an IT/Managed Service Provider who is compliant DFARS 252.204-7012 and technicians have U.S. citizenship due to the government work they deal with
  • Naprotek needed 24×7 support and after hours cover
  • Client : Naprotek
  • Location : San Jose, California

Our Solution

  • Accend was able to provide a local Helpdesk Technician to assist them onsite with Helpdesk troubleshoot tickets and someone who could accommodate two of their locations, which were 3 miles apart
  • Accend was able to provide a Help Desk resource who was a U.S. citizen to meet the DFARS 252.204-7012
  • Accend was able to provide after hours and 24 x 7 support

The Results

  • Naprotek’s management team was pleased with the Helpdesk engineer provided
  • Naprotek was able to meet their DFARS compliance requirements
  • Npprotek had a smooth transition from their previous IT provider
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Services Covered

Managed Services

Full time On-Site Helpdesk Support

24x7 Helpdesk Services