Case Study
PCS Technologyy
Remote Access VPN Connectivity Issue
The Challenge
- Accend was contacted by one of our partners
to assist with a Remote Access VPN issue to a
remote end network part of the site-to-site
tunnel late Friday and the partner was given
until Monday to resolved everything because
one end user was down almost all day due to a
network change that was made the week
before. - Customer was using Anyconnect Remote
Access VPN with route-based site-to-site VPN
tunnel - Remote Access VPN clients’ network was Port
Address Translated (PAT) to a single IP that was
allowed through the IPSec Site-to-Site Tunnel - Senior IT Manager worked on it for two weeks
and couldn’t resolve the issue
- Client : PCS Technology
- Location : San Francisco, California
Our Solution
- Accend provided a CCIE level Network Security engineer to assist immediately and scheduled a Zoom meeting for next morning
- Accend’s Senior Network Security Engineer met with the Senior IT Manager to work through the Cisco ASA through a screen sharing and remote control assess to diagnose the problem
The Results
- Accend discovered issue was related to a PAT translation rule that was missing
- Accend assisted in resolving the issue in two (2) hours
Contact Us
- info@accendnetworks.com
- 408-784-2345
- Headquarters 660 4th Street #142 San Francisco, CA 94107
- www.accendnetworks.com
Services Covered
- Vulnerability Assessment
- Security Gap Analyst against IWA, NIST, and CIS Framework
- Passive testing of external/public-facing systems and services