Accend Networks San Francisco Bay Area Full Service IT Consulting Company

Category: Case Studies

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Case Studies

Chartwell School Vulnerability Assessment


Case Study
Chartwell School
Vulnerability Assessment

The Challenge

  • Chartwell School never had a Vulnerability
    Assessment done for their environment and
    needed one by an experienced Network Security
    consultant.
  • Client : Chartwell School
  • Location : Seaside, California

Our Solution

  • Provided testing IWA, NIST, CIS, and product “best practices” guides for solutions being assessed and reviewed during engagement
  • Performed a passive testing of external/public-facing systems and services, internal, wireless networks, network, systems, and applications.
  • Performed cybersecurity assessment and reviewed a minimal set of policies to establish controls
  • Security Policy and process review against
    CSF/CIS categories such as the following:
    • Acceptable use policy, Incident Response,
      and Recovery
  • Reviewed configurations of system security
    policies
  • Assessed the risks relating to program
    implementation issues identified in
    vulnerability assessment and program
    findings
  • Reviewed the overall recovery capability and
    model of critical data

The Results

  • Presented the report and findings to authorized representatives of Chartwell School
  • Recommended corrective actions, services, and products to address the identified issues above
  • Documented findings in a written report detailing the findings of the assessment
  • Report included specific information for
    each task above, along with
    recommendations for remediation and/or
    mitigation of any identified security or
    network issues (Gap Analysis)
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Services Covered

  • Vulnerability Assessment
  • Security Gap Analyst against IWA, NIST, and CIS Framework
  • Passive testing of external/public-facing systems and services
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Case Studies

PCS Technology Site To Site VPN Issue


Case Study
PCS Technologyy
Remote Access VPN Connectivity Issue

The Challenge

  • Accend was contacted by one of our partners
    to assist with a Remote Access VPN issue to a
    remote end network part of the site-to-site
    tunnel late Friday and the partner was given
    until Monday to resolved everything because
    one end user was down almost all day due to a
    network change that was made the week
    before.
  • Customer was using Anyconnect Remote
    Access VPN with route-based site-to-site VPN
    tunnel
  • Remote Access VPN clients’ network was Port
    Address Translated (PAT) to a single IP that was
    allowed through the IPSec Site-to-Site Tunnel
  • Senior IT Manager worked on it for two weeks
    and couldn’t resolve the issue
  • Client : PCS Technology
  • Location : San Francisco, California

Our Solution

  • Accend provided a CCIE level Network Security engineer to assist immediately and scheduled a Zoom meeting for next morning
  • Accend’s Senior Network Security Engineer met with the Senior IT Manager to work through the Cisco ASA through a screen sharing and remote control assess to diagnose the problem

The Results

  • Accend discovered issue was related to a PAT translation rule that was missing
  • Accend assisted in resolving the issue in two (2) hours
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Services Covered

  • Vulnerability Assessment
  • Security Gap Analyst against IWA, NIST, and CIS Framework
  • Passive testing of external/public-facing systems and services
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Case Studies

Managed Service Provider


Managed Service Provider

The Challenge

  • Naprotek was not pleased with their current IT provider and was looking for a local IT/Managed Service Provider to help them with local Helpdesk support for their two locations with a total of 200 users. The locations were less than 3 miles apart.
  • Naprotek was looking for an IT/Managed Service Provider who is compliant DFARS 252.204-7012 and technicians have U.S. citizenship due to the government work they deal with
  • Naprotek needed 24×7 support and after hours cover
  • Client : Naprotek
  • Location : San Jose, California

Our Solution

  • Accend was able to provide a local Helpdesk Technician to assist them onsite with Helpdesk troubleshoot tickets and someone who could accommodate two of their locations, which were 3 miles apart
  • Accend was able to provide a Help Desk resource who was a U.S. citizen to meet the DFARS 252.204-7012
  • Accend was able to provide after hours and 24 x 7 support

The Results

  • Naprotek’s management team was pleased with the Helpdesk engineer provided
  • Naprotek was able to meet their DFARS compliance requirements
  • Npprotek had a smooth transition from their previous IT provider
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Services Covered

Managed Services

Full time On-Site Helpdesk Support

24x7 Helpdesk Services

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Case Studies

Azure Cloud Migration


Azure Cloud Migration

The Challenge

OneMain Financial (OMF) was experiencing some issues with
migration of their on-premise firewalls to Azure Cloud. They had
insufficient knowledge to support the Palo Alto Networks Firewall,
BGP, and Azure virtual networks.

  • Client : OneMain
  • Location : Evansville, IN North Central Locations

Our Solution

  • Accend provided a CCIE Senior Network Engineer and Palo Alto Certified Network Security Engineer and to assist OMF with migrating their on-premise WAN gateways to Azure virtual gateways
  • Assessed OMF their virtual Palo Alto Networks firewalls for proper configuration and according best practices prior to cutovers
  • Assisted with reviewing the routing and BGP design to avoid any issues during the cutover
  • Assisted with being available during and post-implementation phases

The Results

  • OMF was able to migrate their on-premise WAN gateways to Azure Virtual Gateways successfully
  • OMF had a vetted virtual Palo Alto Networks firewalls for their migration
  • OMF had a partner they could rely on
  • Accend remains a trusted advisor to OMF
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Technology Used

Azure Virtual Gateways

Azure Route Servers

Virtual Palo Alto Networks Firewalls

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Case Studies

Cabling Education Super Highway

Managed Service Provider - Managed Wifi with National Telecommunications and Information Administration (NTIA)
Managed Service Provider - Managed Wifi with National Telecommunications and Information Administration (NTIA)

Cabling Education Super Highway

The Challenge

Education Super Highway seeked a Managed Service Provider to design, install, operate, and maintain a High Speed Internet Access Wi-Fi system for residential multi-dwelling unit (MDU) buildings. The goal was to provide free Wi-Fi networks in residential buildings located in underserved areas through the the City of Oakland, where over 20% of the residents lack Internet access.

  • Client : Education Super Highway
  • Location : Oakland, California

Our Solution

Our engineers went out and site-surveyed five (5) diferent residential apartment buildings to determine the requirements needed to run and install a low-cost Wi-Fi 6 environment. We were provided the following requirements:

  • Wi-Fi coverage to 100% of units and common areas, e.g. the lobby, community rooms, hallways.etc
  • Wi-Fi coverage must be minimum of -65 dBm inside all living areas of each unit.
  • A centralized cloud-based wireless controller and management system.
  • All wireless access points must be minimum of 2x2:2, dual band (2.4 Ghz and 5Ghz).
  • Each apartment unit’s preferred bandwidth requirement of 100/100 Mbps, download and upload speeds.
  • Must support multiple SSIDs for admin sta, tenants, guests, roaming throughout the property.

The Results

Accend’s team site surveyed all properties and provided a heatmap covering all floors in all five (5) residential properties and determined over 98 Wi-Fi Access Points were required. Some properties had three to four oors, concrete walls, and included both indoor and outdoor Access Points

Accend proposed the following equipment:

  • CAT6 cables (both indoor and outdoor cables)
  • TP-Link OC200 Omada Cloud Controller
  • TP-Link JetStream 28-Port Gigabit L2+ Managed Switch with 24-port PoE+
  • TP-Link EAP620 HD-V3 AX1800 Wi-Fi6 Access Point for Indoor
  • TP-Link EAP-610 Outdoor AX1800 Wireless Dual-Band
  • Tripp Lite Master-Power 6U Wall Mount Rack Enclosure Server Cabinet Wall Mount
  • SRWCOMBO Replacement Combination Lock Wall Mount Rack Enclosure Cabinet (to secure the equipment)
  • We designed, installed, and configured all the above network equipment. All CAT6 cables were measured and terminated for all access points with proper cable length
  • We configured all Wi-Fi SSIDs according to requirement and ensure the wireless speed were within the -65 dBm up to the residential unit
  • Monitored and managed the TP-Link Controller and Wireless Access Points remotely 24x7

Check out the result in the video

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